|
Call Today! (630) 884-3053 | Client Login We provide Results Driven Performance to Maximize Revenue while Reducing Cost
Solutions
Contact Us Today!For more information on any of our products, please complete our contact request form or call us at (630) 884-3053.Customer Service
According to Purdue University's Center for Customer-Driven Quality, 92% of customers say their call center experience helped shaped their perception of a company. A large factor in chargeback and refund ratios has to do with the quality of your customer service. Our customer service provides tracking on customer contacts, retention, revenue from retaining customers, as well as all the other intangible services of quality customer care. Once we have your customer on the phone we'll help reassure them that they can trust their online purchase and establish a live relationship with your customer. This has proven to reduce chargebacks as a customer becomes less likely to immediately call their bank. We have seen that once a phone relationship has been established customers are more likely to contact the merchant first giving them the benefit of the doubt. |
